On 16 October the UK Government published a research report into consumer experience in the at-need funeral market. This report was commissioned by the Competition and Markets Authority (CMA) and conducted by Research Works. Additionally, the Government made public a summary document, highlighting some common themes from the Statement of Scope consultation responses.
We are currently analysing the research report and the 46 responses submitted to the Statement of Scope consultation and will provide a summary to members in due course. We look forward to the CMA publishing its interim response to the consultation in December 2018.